100% Money-Back Quality Guarantee & Return Policy
For blank aprons (aprons with no custom personalization added) with no defects in material or workmanship, we will accept returns for any reason within 30 days of receiving your order. Aprons must be returned in new, unused condition. Refunds will be in full for the price of the aprons, but will not include shipping charges.
Understandably, returns for custom imprinted aprons for any reason other than our error or a defect in the material or workmanship of the product cannot be accepted. This covers all orders received that are accurate to the specifications in your order (correct apron and color, correct text and spelling, font and thread color, etc.), but for whatever reason, you decide you just don't like it (you spelled a name wrong, you would rather have used a different thread color or font, etc.). Although we cannot accept returns in this case, we do still want your complete satisfaction in your shopping experience with TheApronPlace.com. To that end, if you find that you do not like the options that you chose, or you made an error in spelling a name or other text, we will provide a one-time "re-do" option for you at a 50% discount. You would just let us know that you'd like the apron redone with the specified changes and we'll do that for you at half price.
Our aim for bulk orders is still to ensure 100% satisfaction. However, for some bulk orders (usually orders with 12 or more aprons), we reserve the right to process them a little differently. In order to insure your satisfaction prior to customizing all of the items in a bulk order, we will require a proof to be approved. The proof will either be a physical sample that we ship to you, or a photograph that we email to you. In either case, we will ask that you sign an approval form that indicates your satisfaction with the product and customization. Upon your approval, we will complete the remainder of the bulk order. Items processed in this manner will not be eligible for return unless there is a defect in the merchandise or an obvious defect or error in the customization, substantially differing from the approved proof.
In the event you have a return issue, please call our customer service department at 1-800-393-1655 to make return arrangements.